![]() In this case, you will need to fix the stick that is faulty or replace it. Otherwise, the RAM or that slot is damaged or faulty. ![]() If the PC starts properly, the stick and the slot are good to go. If there are no changes, repeat the process but this time test the stick and slots one by one. Go to the “Memory” tab and check the RAM status.Right-click on the Windows icon and click on “Run,” type in “ resmon,” and press Enter.Put the sticks back into their right slots and turn on your PC. If there is any dirt or dust on the sticks, take some rubbing alcohol or a tiny brush to gently remove any residue.Unlock the latches holding the RAM and carefully take the stick out.Shut down your computer and unplug all the power cables.If the sticks are damaged in some way or not connected properly this could also cause the PC to use less RAM than usual. Hardware Issuesīefore using troubleshooting methods that change your files, you can also check the physical state of the RAM sticks and slots. Before installing make sure to back up all your files and important data because the process will likely remove all files from the system. If you are not using the 64-bit version make sure to install it. ![]() This window also shows you if your processor can support the 64-bit version. Here you can see which version your computer is using. ![]() Next, scroll down and click on “About.”.Find the “System” icon and click on it. ![]()
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